Most of my work for ServiceNow is still confidential. I only display on my portfolio some samples of UI and UX work I did during my time there. My role was more UX oriented and most of the design I did there was about simplifying the work process and the workflow. Most of the work display here is not visually driven but is more thought process and flow. I also worked closely with the Customer Experience Strategist to help her with simplifying the process and making the User experience better.
UI/UX Desginer, Scrum Master
User survey, Personas, Competitive Analysis, User-Flow, Information Architecture, Low-Fidelity Wireframes, Branding, High-Fidelity Prototype, User-Testing
Sketch, Illustrator, Invision
In this project, I designed an option to opt-in or opt-out of the benchmark. Opting-in would allow you to see the data related to your instance. If you opt-out, you will see an empty space that will allow you to ask for access again.
As a Scrum Master, I designed a summary of the last sprint to help other teams and higher management to have a better visibility of my team's work.
Part of my UX work for ServiceNow was to understand use cases and user flow. I designed a system that would make easy for Project Owners to understand how our client interact with their products.
Knowledge 17 Collateral
My team and I designed stickers and button to help promote our customer support platform during ServiceNow's biggest event of the year: Knowledge17.